Help › Troubleshooting
Troubleshooting
Permission is on but Freshguide says it's off
- Make sure Freshguide runs from the Applications folder, not Downloads or the DMG.
- Quit Freshguide.
- Reset the permission in Terminal:
tccutil reset ScreenCapture com.brandonta.freshguide
For Accessibility usetccutil reset Accessibility com.brandonta.freshguide. - Open Freshguide again and grant the permission when asked.
No steps were recorded
Steps are recorded only while the red dot is on and not paused. Click inside an app window; clicks on the desktop and in Freshguide's own panel are skipped.
Steps say “Click here”
The app didn't expose a name for that control. This is common in some web apps. Rename the step in the editor. Recording tips.
A step has no screenshot
The window closed before the screenshot was taken. The step is kept without an image; re-capture it from the editor.
“This key is already active on 2 Macs”
Remove an old Mac in your Polar customer portal, then click Try again. Details.
Freshguide quit unexpectedly
On the next launch Freshguide offers to recover the unfinished recording. It also offers to email the crash report. The report contains app details, not your guides or screenshots.
Couldn't save your guide
Usually the disk is full. Free up space and click Try again. Nothing is deleted.
Not fixed? Report a problem.