Help › Licence & activations
Licence & activations
Enter your key
Your key arrives in the receipt email from Polar and starts with FG-. In Freshguide choose Settings › Licence, paste the key and click Activate. Step-by-step.
Two Macs per key
Each Personal key, and each Business seat, works on 2 Macs. When you activate, Freshguide sends Polar your key, your Mac's name as a label, and the Freshguide and macOS versions. Privacy.
New Mac, or “already active on 2 Macs”
- On the old Mac: Settings › Licence › Remove licence from this Mac.
- If the old Mac is gone: open your Polar customer portal and remove it under Activations.
- On the new Mac: enter the key and click Activate.
Offline
Freshguide checks the licence at most once every 7 days. If it can't reach the licence server, it keeps all paid features for 14 days and reminds you to connect. Your guides are never deleted, whatever the licence state.
12 months of updates
Every update released within 12 months of your purchase is included. After that the app keeps working, forever, on the last version from that window. Your date is shown under Settings › Licence › Updates included until.
Refunds
A refunded key is revoked, and the app returns to the Free plan on its next check. Refund policy.