Refund Policy
- 14 days from purchase, no questions asked. Email hello@freshguide.app with your order number, or request it through Polar.
- We refund the full amount through Polar. It can take 5 to 10 days to appear on your statement.
- The licence key is revoked when the refund is made. On its next check, the app returns to the Free plan. Your guides are kept.
- Upgrading: bought Personal and need Business within 30 days? Buy Business, reply with both order numbers, and we refund the Personal purchase.
- After 14 days we usually can't refund. If something isn't working, tell us what you see and we'll try to fix it.
Nothing here limits your statutory rights as a consumer.