Privacy Policy
Short version: your guides, screenshots and typed text stay on your Mac. The app contacts two hosts, for licences and updates. This website sets no cookies and runs no analytics.
Who we are
Freshguide is made by one independent developer (“we”). Contact: hello@freshguide.app. Postal address: NEEDS: postal address of the developer (#5)
The Mac app
What stays on your Mac
Guides, screenshots, step text, typed text, notes, annotations and settings are stored only in ~/Library/Application Support/Freshguide/ on your Mac. We cannot see them. Password fields are never captured as text. Crash reports stay on your Mac unless you choose to email one to us.
The two hosts the app contacts
api.polar.sh, the licence server of Polar, our payment provider. Contacted only when you activate a paid licence, then at most once every 7 days to check it, and when you click Check now.- At activation the app sends: your licence key, our organization id at Polar, a device label (your Mac's name, for example “Ann's MacBook Air”), the Freshguide version and the macOS version.
- At each check it sends: the licence key, the organization id and the activation id Polar returned at activation.
freshguide.app/updates/appcast.json, our update feed. The app downloads this file to see whether a newer version exists. You can turn automatic checks off in Settings › Updates. The request contains no account, guide or device information; like any web request, our server sees your IP address and the app's user agent (see “Server logs”).
The app contacts nothing else. It contains no analytics, no tracking, no advertising code and no third-party libraries. Free users who never activate a licence and turn off update checks cause no network traffic from the app at all.
This website
- No cookies, no analytics, no tracking pixels, and no scripts or fonts from other companies.
- Server logs. Our web server records the IP address, date, page requested, referrer and browser user agent of each request. We use them to count visits and downloads and to stop abuse. Logs are deleted after 14 days.
- Launch list. If you join, we store your email address and the time you agreed. We send one welcome email and one launch email with a discount code, and nothing else. We delete the list 90 days after launch, or sooner when you ask.
- Problem reports. If you use Report a problem, we store your description, your macOS version and, if you give it, your email address. We use them only to fix the problem and reply. We delete reports once handled, and at most 12 months after you send them.
Buying a licence
Purchases are handled by Polar (polar.sh), which is the Merchant of Record: Polar is the seller, takes payment, handles tax and issues your receipt. Polar collects your name, email, country, billing details and payment data under its own privacy policy. We receive your email, order details and licence activations so we can provide support, refunds and licence checks. We never see your full card number.
Who receives data
| Recipient | What | Why |
|---|---|---|
| Polar | Order and payment data; licence activations as listed above | Selling and checking licences |
| Zoho Mail | Emails you send us; welcome, confirmation and support emails we send; report notifications to our inbox | |
| Discord (private channel) | Short notices of new sign-ups, orders, refunds and problem reports. Email addresses are shortened (for example a***@example.com); a report notice includes up to 500 characters of the description. | So the developer sees events quickly |
| Our web host | Server logs, launch list, problem reports | Running this website |
We do not sell or share personal data for advertising.
Legal bases (UK and EU)
- Contract: selling and supporting your licence.
- Consent: the launch list. You can withdraw it at any time.
- Legitimate interests: server logs for security and counting visits; answering problem reports you send.
International transfers
The developer works from Vietnam. Our web server is located in: NEEDS: country of the web server (saas-web-prod). Polar, Zoho and Discord may process data in other countries under their own safeguards.
Your rights
You can ask to access, correct or delete your data, to object to processing, or to withdraw consent, by emailing hello@freshguide.app. We reply within 30 days. In the UK you can complain to the Information Commissioner's Office (ico.org.uk); in the EU, to your local data protection authority.
Changes
We will update this page and its effective date when anything changes. If the app ever needs to contact another host, this page will say so before that version ships.